Frequently Asked Questions
Everything you need to know about our jewelry and services.
What materials are used in Pamela Love jewelry?
We use high-quality materials including 14k gold, sterling silver, and ethically sourced gemstones. Each piece is crafted with attention to detail and sustainable practices.
How long will it take for my order to ship?
Standard orders typically ship within 2-3 business days. For made-to-order or personalized pieces, please allow 4-6 weeks for production before shipment.
What is your return policy?
We accept returns on unworn, non-custom items within 14 days of delivery. Please note that all pierced earrings and final sale items are non-returnable for hygiene and clearance reasons.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the provided pouch or a lined jewelry box.
Can I request a repair for a damaged item?
We offer repairs for items purchased directly through our website within one year of purchase. Please contact our customer service team with your order number and a photo of the damage to initiate a repair request.